tbjili Frequently Asked
Questions

Creating a tbjili account takes under three minutes. Visit tbjili.lat and click the registration button, then fill in your full legal name, mobile number, email address, date of birth, and a secure password. You must be at least 21 years old to register — this is a PAGCOR requirement. Once submitted, you will receive a verification SMS to your registered Globe, Smart, or DITO number to activate your account.

KYC (Know Your Customer) verification is a PAGCOR-mandated requirement for all licensed Philippine online gaming operators. tbjili requires you to submit a valid government-issued photo ID — such as a passport, driver's license, UMID, SSS ID, or Voter's ID — before processing any withdrawal. This protects your account from fraud and ensures compliance with anti-money laundering regulations. KYC is a one-time process and most submissions are reviewed within 24 hours.

No. tbjili strictly enforces a one-account-per-person policy. Multiple accounts registered by the same person — whether under different email addresses, mobile numbers, or payment methods — are a violation of tbjili's Terms and Conditions. If duplicate accounts are detected, all associated accounts will be suspended and any balances or winnings may be forfeited. If you have accidentally created a duplicate, contact tbjili support immediately to resolve it.

Click the "Forgot Password" link on the tbjili login page and enter your registered email address or mobile number. You'll receive a reset link or OTP within a few minutes. If you don't receive it, check your spam folder or try the alternative contact method. For account recovery issues that cannot be resolved through the self-service reset, contact tbjili's 24/7 live chat support — agents can verify your identity and assist manually.

To permanently close your tbjili account, contact our support team via live chat or email at [email protected] and request account closure. Any remaining real-money balance will be returned to your registered payment method after identity verification. Note that if the reason for closure is related to problem gambling, tbjili can also activate a formal self-exclusion, which offers stronger protection — including registration prevention — compared to a standard account closure.

Log in to your tbjili account and navigate to the Deposit section. Select GCash as your payment method, enter the amount you want to deposit (minimum ₱100), and follow the on-screen steps to authorize the payment through your GCash app or GCash web portal. The GCash account must be registered in your own name to match your tbjili KYC details. GCash deposits on tbjili are typically credited instantly once payment is confirmed.

The minimum deposit on tbjili is ₱100. This applies across all supported payment methods including GCash, Maya, BPI, BDO, and Metrobank. There is no maximum deposit limit imposed by tbjili itself, though individual payment providers — especially GCash and Maya — may apply their own daily transaction limits based on your wallet tier or bank account verification level. For large deposits, bank transfer (BPI, BDO, Metrobank) typically has higher limits.

GCash withdrawals from tbjili are typically processed within 1 to 3 hours for accounts that have completed KYC verification. During peak periods — such as Friday evenings or after major sporting events — processing may extend to 24 hours. The minimum withdrawal amount is ₱200. If your KYC is not yet completed, your withdrawal request will be held until verification is finished. tbjili does not charge withdrawal fees on GCash transactions.

Up to the amount you originally deposited, tbjili requires withdrawals to be returned to the same payment method used for the deposit — this is a standard anti-money-laundering practice. If your withdrawal amount exceeds your total deposit amount (i.e., you've won), the excess can be withdrawn to any verified payment account registered in your own name. Contact tbjili support if your original deposit method is no longer available.

tbjili does not charge processing fees on standard deposits or withdrawals. However, your payment provider may apply their own transaction fees. GCash and Maya typically have no fees for online gaming transactions, but this can change — always check your e-wallet's current fee schedule. Bank transfers (BPI, BDO, Metrobank) may incur small inter-bank transfer fees depending on your account type. 7-Eleven CLiQQ cash-in may also apply a convenience fee set by the 7-Eleven network.

tbjili offers an extensive slot library featuring titles from JILI Games — one of the most popular slot providers among Filipino players — alongside other leading Asian game developers. Popular categories include classic 3-reel slots, video slots with bonus rounds, jackpot progressives, and themed slots inspired by Filipino and Asian culture. Game availability is regularly updated. Visit the tbjili Slot page for the current full library and featured titles.

RTP percentages vary by individual slot title and game provider. Most slots on tbjili fall in the 95% to 97.5% RTP range as published by the respective game developers. RTP is a theoretical long-run average calculated over millions of spins — it does not guarantee returns in any individual session. You can usually find a specific game's RTP in its in-game information or paytable section. tbjili only works with certified game providers whose RNGs are independently tested.

tbjili's live casino streams real-time table games — including baccarat, blackjack, roulette, and dragon tiger — hosted by live dealers from professional studio environments. You bet through your tbjili account interface while watching the live video feed. Baccarat is the most popular live casino game among Filipino players on tbjili, and multiple tables with different betting limits are available, from lower-stakes tables to VIP rooms for high-volume players.

Yes. tbjili is fully optimized for mobile play on both Android and iOS devices. The tbjili platform is accessible via any modern mobile browser — Chrome, Safari, or Firefox — without needing to download a separate app. The mobile interface automatically adapts to your screen size, giving you full access to slots, live casino, bingo, fishing games, and your account settings. For the best experience on mobile, use a stable Wi-Fi or 4G/5G connection.

tbjili's sportsbook covers a wide range of markets relevant to Filipino bettors, including PBA (Philippine Basketball Association) games, NBA, FIBA international tournaments, boxing (including major Filipino fighters), UFC, volleyball (including the PVL), and football. Betting options include pre-match and live in-play markets with real-time odds updates. Basketball — both PBA and NBA — is consistently among the most wagered sports on tbjili by Filipino players.

tbjili offers a welcome bonus for newly registered players upon making their first qualifying deposit. The exact bonus amount, percentage match, and minimum deposit threshold are detailed on the current promotions page within your tbjili account — these terms are updated periodically. All bonuses are subject to wagering requirements that must be met before any bonus-derived winnings become withdrawable. New players should review the full promotion terms before claiming any offer.

A wagering requirement (sometimes called a playthrough requirement) specifies how many times you must bet your bonus funds before any winnings generated from those bonus funds become eligible for withdrawal. For example, a ₱500 bonus with a 20x wagering requirement means you must place a total of ₱10,000 in bets using the bonus before withdrawing. tbjili's specific wagering requirements vary by promotion and are stated clearly in each offer's terms and conditions.

Yes. All tbjili bonuses have an expiry date or validity window, which is stated in the specific promotion's terms. If you do not meet the wagering requirements within the validity period, the bonus and any associated winnings are automatically forfeited. The validity window typically ranges from 7 to 30 days depending on the promotion type. tbjili recommends reading the full terms of any bonus before claiming it to avoid losing it to expiry.

No. Bonus funds on tbjili cannot be withdrawn directly — they must first be wagered the required number of times as specified in the promotion terms. Only winnings generated from bonus funds that have cleared the full wagering requirement become withdrawable as real money. Your real-money balance (from deposits) remains separate from bonus funds and is generally withdrawable at any time subject to standard KYC and withdrawal conditions.

Yes. tbjili operates under a PAGCOR (Philippine Amusement and Gaming Corporation) license, which is the government-issued regulatory authority for online gaming in the Philippines. PAGCOR licensing means tbjili undergoes regular compliance audits, is required to maintain player funds separately from operating funds, and must implement responsible gaming programs. Playing on a PAGCOR-licensed platform like tbjili gives Filipino players the assurance of regulatory oversight and recourse in the event of a dispute.

The minimum age to register and play on tbjili is 21 years old. This is a statutory requirement under PAGCOR regulations and Philippine law — not just a platform policy. tbjili enforces mandatory age verification as part of KYC before any withdrawal is processed, and accounts found to belong to individuals under 21 will be immediately suspended. Parents and guardians are encouraged to use device parental controls to prevent minors from accessing online gaming platforms.

tbjili offers both temporary and permanent self-exclusion options. To activate self-exclusion, log in to your account and go to Account Settings then Responsible Gaming, or contact tbjili's live chat support and tell the agent you need a responsible gaming request. Self-exclusion can be set for 6 months, 12 months, 24 months, or permanently. Once activated, your account is locked, all promotional communications are stopped immediately, and the exclusion cannot be shortened before it naturally expires.

tbjili lets you set daily, weekly, or monthly deposit limits and loss limits directly from your account settings under the Responsible Gaming section. Deposit limits cap how much you can add to your account in a given period, while loss limits cap your net losses. Reductions to limits take effect immediately, while increases require a 24-hour waiting period to prevent impulsive decisions. These tools are completely free, judgment-free, and highly recommended for all players.

If you feel that gambling is negatively affecting your finances, relationships, or mental health, reach out to tbjili support immediately via live chat or at [email protected] — our agents can activate a self-exclusion or cooling-off period on your account right away, no questions asked and no judgment. You can also use tbjili's deposit limits and session time limits as a first step toward regaining control. Seeking help is a sign of strength, not weakness. Walang hiya ang humingi ng tulong.